Arnold's > Questions About Selling Silver Sterling

It is very important to Arnold Jewelers that you are completely satisfied. With this in mind, please read over the following terms and conditions, indicating that you "accept" at the bottom of this page. You will then receive a necessary form that you can print and fill out.
Minimum Order To Sell By Mail:
Each customer selling silver by mail to Arnold Jewelers shall be required to sell a minimum of 10 ounces of silver. This minimum refers to the actual silver content, and not internal weighted material. For example, a small, weighted seven (7) ounce candlestick holder very often contains only 3/4 to 1 Troy ounce (ozt) of silver.
No Plated Silver:
We do not buy silver-plated items stamped with the words "Silverplate, E.P.N.S.(Electroplated Nickel Silver), E.P.(Electroplated), E.P.S.(Electroplated Silver), Quadrupleplate, Tripleplate, Rogers Brothers 1847, Nickel Silver, Silver Soldered, E.P.C. (Electroplate On Copper), Silver Plate On Copper, Stainless N. S., Stainless Nickel, Stainless Nickel Silver, E.P.W.M.(Electroplate On White Metal), E.P.B.M. (Electroplated Britannia Metal), Electroplated, Trebleplate, Hard Soldered, Triple Deposit.

Places Buying Silver In Jacksonville, FL

Please do not send us these items, as we will not be able to ship them back to you. All silver-plated and non-silver items will, unfortunately, be disposed of. We cannot undergo the expense of re-boxing these items and shipping them back to you. For this, we apologize in advance.
Types Of Silver We Buy:
Pure Silver: Stamped .999, is considered "pure" silver. Unless you are selling a silver bullion, a silver Atocha bar, silver shots, rounds, etc., you probably won't be selling pure silver.
Sterling Silver: We buy more of this than any other type. A sterling silver item will usually be stamped with either ".925", or the words "sterling", or "sterling silver" on the bottom of each piece. The .925 stamping indicates that the item contains 92.5% actual silver, and 7.5% other metals, usually copper. Sorry, but we cannot pay you for the residual copper, or other metals, since we make no money off it, ourselves.
.9584 (English Britannia) , .900 ( coin silver or "pure coin"), 950, standard silver, 84 (Russia), 835, .800 (Germany)
Items bearing the above stamp are still valuable and sellable, but contain progressively lesser and lesser amounts of silver in them, when reading the list from left to right. Less silver obviously means it's worth less, if one was valuing an item for its silver value, alone. As you can see from the examples above, .900 (indicates 90% silver), .800 (indicates 80% silver), etc. We are happy to buy grades of silver less than .925 (sterling silver). Our frequently asked questions page contains more information on this, that may be helpful in identifying your silver. In short, if you are unsure "what" it is, please call us before mailing it.
Weighted Silver Processing Damage:
Arnold Jewelers cannot be help responsible for damage caused to silver goods during processing. Some silver covered items, weighted silver or holloware in particular, must be broken apart to determine its actual silver content. To do this, it is necessary to first remove the outer sterling silver foil from the non-silver (weighted) core. In the process, the pieces aesthetic appeal is unfortunately, destroyed. Such holloware items often include knife handles (knife blades are usually stainless), candle holders, candelabras, salt and pepper shakers, and other pieces.
Unless we can resell a weighted piece, we have to break it apart so that the silver parts can be shipped to the refinery. Weighted silver had been around since the mid 1800's, designed to make fine silver available at a lower cost. A seam in a silver item is a good sign that it is weighted. Weighted silver should separate at the seams with a pliers or small screwdriver. A solid silver item will have no seam. If you are unsure whether you have solid or weighted silver, and would like our opinion, please send close-up pictures to:
Requirements To Sell:
Every customer must be at least eighteen (18) years of age in order to sell precious metals to Arnold Jewelers. As the seller, customer must be the actual owner of any and all property sold or attempted to be sold to Arnold Jewelers, and every customer must be acting on his or her own behalf and not as the agent or representative of another person. Arnold Jewelers may, but shall not be obligated or required to, request documentation or other proof of compliance with the requirements contained in this paragraph.
Damaged Packages:
Arnold Jewelers reserves the right, in its sole discretion, to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered with and any such mail, envelope or package will be returned by the Post Office to the customer. Arnold Jewelers shall have no liability to any customer for any such attempted delivery or return of any such items.
Package Loss:
Arnold Jewelers cannot be held responsible for parcels that become lost in transit to our store. In the event of a loss, the customer agrees to contact the shipping carrier to resolve this matter, and not hold Arnold Jewelers responsible. To prevent such loss, we recommend sending packages with "Delivery Confirmation" service through the US Post Office, or send valuable packages by registered mail.
Shipping Methods And Credit:
Each customer is free to ship silver goods to Arnold Jewelers by any method or shipping carrier he or she chooses. Arnold Jewelers will issue a shipping credit, one per customer, at the time of processing to assist customer with shipping expense. Shipping credit per customer shall be dispersed as needed, at discretion of Arnold Jewelers, and shall not exceed $15.00 US dollars. If inbound shipping for customer's package is less than $15.00 US dollars, customer shall not receive the difference between the $15.00 shipping credit, and customers actual shipping fee as a credit to his or her order. Any package mailed to Arnold Jewelers containing less than 10 ounces of silver shall not be eligible for the $15.00 shipping credit, thus causing offer to become null and void.
Hold Period For In-Store Sales:
Arnold Jewelers is required, by law, to hold items purchased by walk in customers for a period of 15 days.
No Hold For Sales By Mail:
Arnold Jewelers is not required by law, to hold items purchased via the internet (by mail). Due to the volatility of the precious metals markets, Arnold Jewelers retains the right to immediately resell items purchased via the internet (by mail) as needed to protect itself from an unforeseen drop in gold, silver and platinum market prices.
Right Of Refusal:
We retain the right to refuse any item that it feels may be recently stolen, or suspicious. Arnold Jewelers also retains the right to refuse service to any customer that it feels is overly suspicious, or overly "challenging" to work with. Arnold Jewelers retains the right to refuse to buy any precious metal if it considers the market conditions overly unstable, falling, or expected to fall.
Legal Requirements For In-Store Sales:
All in store customers by law must provide valid picture identification, and agree to be fingerprinted. Arnold Jewelers reserves the right to refuse service to any customer unwilling to fulfill these legal requirements.
In-Store Surveillance:
Walk-in customers understand that surveillance cameras are in use in our store. Customer understands that they will be photographed for obvious security reasons while inside the premises of Arnold Jewelers.
Method of Payment:
All payments to customers, either walk-in or through the mail shall receive payment by company check, and not cash. In store customers shall receive payment by check at time of purchase. Customers selling precious metals by mail shall be mailed payment immediately upon processing their order.
Limitation of Liability:
This limitation of liability shall be binding on each and every customer and any third party, including, but not limited to, the customer and the customer’s successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to customer’s transaction with Arnold Jewelers. Arnold Jewelers shall not be liable to anyone for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as set forth herein above. By submitting the item for sale, customer explicitly and expressly accepts this limitation of liability.
Verbal Offers:
Any customer or prospective seller may request Arnold Jewelers to provide a telephone or e-mail quote for his or her items after such items have arrived at Arnold Jewelers store. Verbal offers may, at the discretion of Arnold Jewelers, be recorded. Upon a verbal acceptance by the customer of the telephone or e-mail quote, payment will be issued by Arnold Jewelers within twenty four (24) hours of such acceptance.

By clicking the button below, you are indicating that you both understand and "Agree" with the terms and conditions associated with selling silver to Arnold Jewelers. Upon acceptance, you will receive our "Silver Item List & Payment Options Form," which you will need to include with your silver shipment. The above information is provided to assure that you, our valued customer, have a pleasant selling experience.

Note: Clicking "I Agree" does Not obligate you to sell in any way.